A Note From a VERY Happy Customer
Today’s mail just makes me smile. We recieved one of the kindest messages we have ever recieved from a woman who was very satisfied with our low prices and fast delivery times. Tracy writes:
” You have the most incredible service I have ever seen! I randomly came onto your site in desparation in immediate need of a radiator. Locally they wanted almost twice the price. I asked questions online and got answers in just seconds! At the end they asked for my number and said they would call. Literally 30 seconds later my cell rings. You had a life time warranty radiator for $112. Shipping was only $5! I’ve ordered books that charged more for shipping. This all happened at 10 am. And here is the jaw dropper, less than 45 minutes later a gentleman pulls into the drive way gets out of his car with my radiator. My dad was standing there and nearly fell over in disbelief as did I. Attached to the box was a bag of candy thanking me for doing business. This was absolutely amazing! Again I have never seen service like this. Please keep it up. I am telling everyone about you guys and they are all amazed! I almost hope I have another radiator go out just so I can use and see your service again. Thank You again!
Sincerely,
Tracy B.”
Notes like this one are always exciting. It makes us all feel good to know that our warehouse managers, phone representatives and online systems are all working perfectly together to get parts to customers like Tracy. Really, we are in this business to make sure that everyone has an experience as good as the one described here.
Thank you for writing Tracy! It was a pleasure doing business with you.
-Emily
Tags: customer service, Emily's Entries, happy customers, positive feedback
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