This heartwarming story comes from our warehouse in Sturtevant, Wisconsin.

One of our delivery drivers, Cynthia Hansen was driving down a busy four lane highway last week when she saw a small dog on the road.  Pulling over to the side, Cynthia took the lost dog out of the cold weather and checked the poor thing’s collar for tags.

The dog, a small Lhasa Apso, was fortunately wearing his phone number around it’s neck.  Cynthia was able to get in contact with the puppy’s family and bring him back to his home.

It turned out that even though the dog was discovered just a short ways away from home, she had been lost for nearly four days.  The family had been worried that their pet had been stolen or killed.

Imagine their joy when their precious family pet was returned!  Cynthia definitely spared this family from the pain of having to greive a lost pet during the holiday season.

Today’s mail just makes me smile.  We recieved one of the kindest messages we have ever recieved from a woman who was very satisfied with our low prices and fast delivery times.  Tracy writes:

” You have the most incredible service I have ever seen! I randomly came onto your site in desparation in immediate need of a radiator. Locally they wanted almost twice the price. I asked questions online and got answers in just seconds! At the end they asked for my number and said they would call. Literally 30 seconds later my cell rings. You had a life time warranty radiator for $112. Shipping was only $5! I’ve ordered books that charged more for shipping. This all happened at 10 am. And here is the jaw dropper, less than 45 minutes later a gentleman pulls into the drive way gets out of his car with my radiator. My dad was standing there and nearly fell over in disbelief as did I. Attached to the box was a bag of candy thanking me for doing business. This was absolutely amazing! Again I have never seen service like this. Please keep it up. I am telling everyone about you guys and they are all amazed! I almost hope I have another radiator go out just so I can use and see your service again. Thank You again!

Sincerely,

Tracy B.”

Notes like this one are always exciting.  It makes us all feel good to know that our warehouse managers, phone representatives and online systems are all working perfectly together to get parts to customers like Tracy.  Really, we are in this business to make sure that everyone has an experience as good as the one described here.

Thank you for writing Tracy!  It was a pleasure doing business with you.

-Emily

According to this interesting article in The Independent the reason Racehorses are able to run at such high speeds without overheating or losing consciousness, is because they are equipped with a biological radiator that keeps their brains cool.

Horses generate so much heat while galloping that their blood reaches temperatures of up to 104 degrees, enough to cause serious damage to a horse’s brain.  However, before the blood reaches the brain it is cooled by moving past internal pouches filled with cooler air.  This anatomical heat transfer system keeps the horse from damaging it’s brain in much the same way that the heat transfer systems in our cars keep our engines from suffering permanent damage or failure.

Of course, when a car overheats, the thing that suffers most is not the automobile itself but the cars owner.  He or she is the one that has to deal with the stress and expense of getting the vehicle up and running.  Fortunately Radiator.com is here to help.

Coming back to work after a particularly fun weekend can be a little difficult.  Fortunately my morning was made a whole lot cheerier when another happy customer email found its way into my inbox.  Today’s mail is from an enthusiastic man named Kevin:

The service you provide is TOP NOTCH and the BEST service I have ever received!!!!! The order had not even been placed for two hours and it was delivered to my door. I can’t thank you enough.

Kevin F.

Yep, that’s right.  Kevin gave us not one, but five exclamation points and he even sent a couple kind words in all caps.  In email terms this means high praise.  On behalf of all of us here at Radiator.com I’d like to say thank you Kevin!  It was our pleasure.

Earlier this morning this email from a happy customer came our way:

“Just wanted to thank you for the excellent service you provided.  I ordered my radiator on Monday, received it on Tuesday, and installed it on Wednesday.  It was a perfect replacement and worked perfectly.  The delivery time was incredible, the driver called to let me know he in the area and the courtesy he displayed was incredible.  If every company I  had to deal with was like yours, I would never have any complaints.  Thank you again, it was a pleasure doing business with you and I will recommend you to all of my friends.”

-From Tim in Bristol, Tennessee

Why, thank you Tim in Bristol!  What a sweetie you are to say such nice things!

It is always wonderful to get positive feedback from our customers.  We all work pretty hard to take care of them and it makes us feel good to know that people notice.  Emails like Tim’s always make my week. 

-Emily

Last Sunday was a hot one at Watkins Glen International, as Bill Lester prepared to race in Sahlen’s Six Hours on the Glen and hoped to secure a Grand Am Rolex Sports Car Series Victory.

Unfortunately it was not to be.  Shortly into the race Bill Lester’s radiator failed, his car overheated, and despite a speedy replacement by the pit crew, he was not able to make up the lost laps. 

Nine years ago Watkins Glen was where Bill Lester became the first African American to participate in a Busch Series race.  He is known as one of the most influential and trailblazing African-Americans in Nascar.  We congratulate him for finishing last weekends race even after suffering a radiator disaster.  Additionally we wish him much better luck in the Rolex Series’ future stops! 

The rest of us might not have as much riding on our radiators as a professional racecar driver like Lester, but it is still comforting to remember that Radiator.com can help us get back on the road without losing valuable time.

Bill Lester Blogs on the Watkins Glen Race

-Emily

 Greetings all!  My name is Emily, I’m also Radiator.com’s newest blogger.

I started working at Radiator.com five years ago.  I was in high school, it was my first summer job.  I spent June, July and August packaging Radiator.com t-shirts, notepads and stickers and mailing these goody filled envelopes out to loyal customers.   I enjoyed the responsibilities and challenges of a full-time workweek.  I learned valuable lessons from my bosses about taking care of the customer, basic job skills, and I got a little more familiar with how my car worked under the hood.  When I returned to school in September I was more mature, better at managing my schoolwork and interacting with my teachers, much more financially responsible and when my car started overheating I knew what to do.  I returned to the company the next summer and I’ve worked year-round at Radiator.com ever since, it’s where I learned to work, and it’s where I grew up.

I never left Radiator.com, but my job description has changed quite a bit since that first summer.  After spending some time honing my writing skills in college I started writing  press releases for the company.  After learning a bit about graphics editing programs I started designing ads and coupons for our customers.  Now (after spending countless hours whining in my LiveJournal)  I have the privilege of contributing to the Radiator.com blog.

I’m looking forward to sharing my excitement about the company and thoughts on the automotive industry with you in my next entries.   Thanks all for reading and it’s great to meet you!

-Emily

Since 1925 when the first Ford pickup was introduced, Ford truck radiators have been some of the best performing radiators in the auto industry.  Ford truck radiators are manufactured with the same high quality standards as other Ford parts.  But over time and with normal wear and tear, any auto part will eventually need replacing, including Ford truck radiators.  That’s where radiator.com comes in.  We’re your one stop shop for Ford truck radiators. Or …. do you try and repair the part?

If you have questions or are working on installing a Ford truck radiator yourself, it’s always a good idea to ask an expert.  There’s no substitute for experience, and when it comes to Ford truck radiators, we can help.
Installing Ford truck radiators, whether you do it yourself or have a professional do it, isn’t a quick or simple job.  You could try to save on costs by buying one of the used Ford truck radiators on the market, but if the unit is faulty then all your labor will be wasted.  Do any of you have an good links to share with us for installing Ford radiators?

There is always the question of repair radiator vs. purchasing one of the new radiators we sell. If you do buy a new radiator from us, you can rest assured that the part is good and the work won’t have to be redone.  And because we offer our radiators at some of the most competitive prices around, it can be argued that it makes sense to buy a new one because you’ll save both time and money in the long run.

Food for thought.

The Rolls Royce is known for is class and sophistication in the auto industry but that doesn’t stop it from having the occasional radiator issue. Whether it is a upgrade or repair it can be difficult to find reliable radiator parts and service for a Rolls Royce. Trust me, I know. I also know that repairs and maintenance must be up to date and efficient to these vehicles and the radiator is no different.

Essential to your Rolls Royce health, the radiator must be in tip-top condition and maintained at all times. Making repairs with pour in refurbishing fluids and sticky putty’s can only make your problem worse in the long run. Soldering is another technique often used that winds up with a bigger problem in the end and can cause injury in the process.

If you are considering a re-core, think again. They are often more, or as expensive as a new radiator. We have knowledgeable techs ready to help you whenever you need it 24 hours a day. You cannot beat our terms and conditions. We are proud of our extraordinary customer service. Help with your Rolls Royce radiator is a phone call away. Don’t make decisions about your glamorous, hard won automotive beauty without the benefit of our well-informed service techs. Take advantage of our free lifetime warranty and low price guarantee as well!

Want to hear about my holiday season? I just bought myself a well-deserved automobile, the Mitsubishi Outlander. It’s beautiful, it’s big and it’s all mine. I’ve worked like a dog and now I have my prize.

What I did not count on was Bambi’s mama nearly destroying my holidays. I decided to bring my baby to the Chicago suburbs with me… during deer-feeding season… in the winter, because I am dumb. I left my parents house and I decided to take a short cut through the forest preserve … and BOOM! Hello Dear! I mean, HELLO DEER…saying Merry Christmas to my Mitsubishi Radiator.

I was okay, thanks to my airbags galore; apparently it was not my time to go. It was however, almost time for my Outlander Radiator to take the big sleep. Why, might you ask? Well, because, now, my beautiful Mitsubishi Outlander Automobile Radiator has had a very intimate exchange with Bambi’s mama. My Outlander Radiator is destroyed… well, crunched…depressed…in need of some serious TLC. Christmas was nearly a wash because I was on the phone with every Mitsubishi Discount Autopart store on the Chicago South Side. How many Mitsubishi Outlander Automobile Radiators are available on that lovely side of town? Not many. However, the nice man at the Mitsubishi Discount Autopart store that I did find wanted to charge me an amount that made me feel worse than the damage the deer did to my Outlander Radiator.

In true Chicago South-Side style, I told him exactly what I thought of him, got online and found 1.800.248.8720, that’s www.radiator.com …I got the best price for my Mitsubishi Outlander Radiator. For all of you eco-friendly folk out there… la Madre de Bambi will live another day…hopefully, never to face my Outlander Radiator again…for her sake.

– Diane