Today’s mail just makes me smile.  We recieved one of the kindest messages we have ever recieved from a woman who was very satisfied with our low prices and fast delivery times.  Tracy writes:

” You have the most incredible service I have ever seen! I randomly came onto your site in desparation in immediate need of a radiator. Locally they wanted almost twice the price. I asked questions online and got answers in just seconds! At the end they asked for my number and said they would call. Literally 30 seconds later my cell rings. You had a life time warranty radiator for $112. Shipping was only $5! I’ve ordered books that charged more for shipping. This all happened at 10 am. And here is the jaw dropper, less than 45 minutes later a gentleman pulls into the drive way gets out of his car with my radiator. My dad was standing there and nearly fell over in disbelief as did I. Attached to the box was a bag of candy thanking me for doing business. This was absolutely amazing! Again I have never seen service like this. Please keep it up. I am telling everyone about you guys and they are all amazed! I almost hope I have another radiator go out just so I can use and see your service again. Thank You again!

Sincerely,

Tracy B.”

Notes like this one are always exciting.  It makes us all feel good to know that our warehouse managers, phone representatives and online systems are all working perfectly together to get parts to customers like Tracy.  Really, we are in this business to make sure that everyone has an experience as good as the one described here.

 Thank you for writing Tracy!  It was a pleasure doing business with you.

 -Emily

Coming back to work after a particularly fun weekend can be a little difficult.  Fortunately my morning was made a whole lot cheerier when another happy customer email found its way into my inbox.  Today’s mail is from an enthusiastic man named Kevin:

The service you provide is TOP NOTCH and the BEST service I have ever received!!!!! The order had not even been placed for two hours and it was delivered to my door. I can’t thank you enough.

Kevin F.

Yep, that’s right.  Kevin gave us not one, but five exclamation points and he even sent a couple kind words in all caps.  In email terms this means high praise.  On behalf of all of us here at Radiator.com I’d like to say thank you Kevin!  It was our pleasure.

Earlier this morning this email from a happy customer came our way:

“Just wanted to thank you for the excellent service you provided.  I ordered my radiator on Monday, received it on Tuesday, and installed it on Wednesday.  It was a perfect replacement and worked perfectly.  The delivery time was incredible, the driver called to let me know he in the area and the courtesy he displayed was incredible.  If every company I  had to deal with was like yours, I would never have any complaints.  Thank you again, it was a pleasure doing business with you and I will recommend you to all of my friends.”

-From Tim in Bristol, Tennessee

Why, thank you Tim in Bristol!  What a sweetie you are to say such nice things!

It is always wonderful to get positive feedback from our customers.  We all work pretty hard to take care of them and it makes us feel good to know that people notice.  Emails like Tim’s always make my week. 

-Emily